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t: 0333 200 1756      e: info@flowtech.org.uk

Water services and booster specialists

SERVICE & MAINTENANCE DIVISION

 

Service and Maintenance Division

Flowtech Water Solutions will handle projects from initial enquiry/tender through to order placement and on site commissioning. Many projects are designed in house and engineered to incorporate space, noise and maintenance requirements. We can also provide a site survey service to ensure suitability of all products supplied. Whatever product or service is required; we can ensure that with Flowtech Water Solutions you are in safe hands for the future. 

We operate a network of Service Engineers located throughout the UK who are supported by our offices located in Cumbria and Greater Manchester. The distribution of engineers means that in the majority of cases we are less than 4 hours away from attending a customer call out.

 

Service and Maintenance Service and Maintenance Service and Maintenance

 

Commissioning

It is essential that our products are commissioned and serviced by Flowtech Water Solution engineers to ensure you get the best from your equipment. Once we have commissioned a unit, it comes with an enhanced warranty package that gives you even greater peace of mind. We also offer service contracts to ensure that your equipment is fully maintained.

When we commission a system, our experienced and helpful engineers thoroughly assess every part of the installation to ensure that the unit is set to run at peak efficiency. We will report on the performance of your system and will make recommendations for improvement if necessary.

Our team of competent, qualified technicians are able to commission all equipment in the Flowtech product portfolio.

If you would like to arrange a commissioning or service visit, please contact our Service Department on 0333 200 1813. If possible, please have your equipment serial number(s) and site details to hand. 

What are the benefits of commissioning?

- The equipment provides a good return on investment in terms of longevity and performance.

- Energy savings will be maximised as the system is running efficiently.

- The risk of costly downtime is minimised - parts will be less likely to wear out prematurely.

- Alarm and warning signal outputs are configured correctly for the requirements of the site.

- To keep pricing competitive, we base our costs on commissioning of multiple items being undertaken during one site visit.

- It is essential that all equipment is fully installed and connected to the incoming water and power supply prior to the commissioning visit.

- We reserve the right to make a reasonable charge for aborted visits when equipment is not ready for commissioning on arrival.

- We are very happy to reschedule visits to fit in with your timescales and availability, but changes and cancelations must be made at least 48 hours before the advised visit date. Late cancelations may be charged at an appropriate fee.

 

 

Service

We place great emphasis on providing technical back up to support our Service Engineers and in resolving some difficult operational and technical issues. We pride ourselves on completing a project on time, within budget and never leaving a problem unresolved, or a customer waiting. This quality of service has made us the first choice for our customers.

To ensure the efficient operation of your booster set, minimising downtime and interruptions to supply, we recommend our annual service contract.  These competitively priced contracts provide regular service visits to monitor, adjust and where required, repair plant, prolonging system life. 

A full report will be issued after each visit for your planned maintenance records and any subsequent work is fully guaranteed.

If extra works are required we will follow up with a full quotation outlining the options you have regarding the unit.

What are the benefits of annual service contracts?

·         24/7/365 Emergency Breakdown Cover

·         Fixed fee contracts

·         Preferential hourly rates 

·         Improved equipment reliability 

Want to arrange a visit?

Contact our Service and Maintenance Division on 0333 200 1813

 

 



Flowtech Water Solutions
T: 0333 200 1756 E: info@flowtech.org.uk
© 2019 Flowtech Water Solutions
Company Registration Number: 05125479